Mugg & Bean - Closed Hemingways Mall

You can view the Mugg & Bean menu online at our website, via our Generosity app, or pop into your nearest restaurant or Mugg & Bean On-The-Move to see it in person.

Yes you can. Look out for the orange V symbol on our menu. It shows which Mugg & Bean meals qualify for cashback rewards in the Discovery Vitality HealthyDining Rewards programme.

Our CSI partner is Cupcakes of Hope, a registered non-profit company and public benefit organisation that helps make life easier for kids and families fighting childhood cancer. Find out more about them at https://cupcakesofhope.org/

We have set up a safe and secure donation portal on our website.

All donations go directly to Cupcakes of Hope

Every donation, no matter how small, can make a huge difference. It could help pay for expensive treatments like chemotherapy or surgery, prosthetics for kids, healthy food, transport to and from hospital, nappies, or perhaps a very special birthday party for a child who is fighting cancer.

You’ll find more information on the homepage of our website or at https://muggandbean.co.za/muffins-for-kids-with-cancer/

Yes! Our donation portal can easily generate an 18A Tax Receipt, making it easier for you when you do your returns.

We have implemented hand sanitising for all customers.
Staff wash and sanitise their hands for 20 seconds at least every 20 minutes.
Specific training modules for staff have been launched, and staff have been trained practically in the workplace.
Every restaurant has educational best practice notices for our staff and drivers, in accordance with the World Health Organisation and the Department of Health’s regulations.
Every staff member, including our delivery drivers, are screened for symptoms every day.
3rd Party drivers are screened with temperature checks and the register is completed. Drivers showing symptoms or a high temperature are not permitted inside and cannot deliver. The 3rd party delivery company is immediately notified.

No.
Gloves are at higher risk of carrying pathogens than properly washed hands.
Wearing gloves creates a false sense of security and has potential to lead to staff relaxing the strict hygiene standards we uphold at Mugg & Bean - Closed.
The person wearing the gloves cannot feel dirt or greasiness on their gloves, which means that they change gloves less often than they would wash dirty hands.
The wrong sized glove could tear or puncture leading to food contamination due to exposure to skin.
Contamination from the gloves themselves could cause cross contamination if the glove had touched any other surfaces.
Wearing gloves in our hot and steamy kitchens may cause perspiration on the hands and lead to ideal conditions for bacterial growth on the skin under the gloves.

Wearing of cloth face masks is a legislated requirement for all South Africans.
No one is permitted to enter our restaurant premises (including our own staff, delivery teams, suppliers, or inspectors) if they are not wearing a cloth mask.
Mugg & Bean is supplied cloth masks by local South African suppliers, and we do not use surgical masks in our restaurants as this will reduce the availability of surgical masks to our brave healthcare workers in South Africa.
In addition to the cloth face masks, our staff who engage with delivery drivers also wear a face shield as an extra precaution.

Sanitizing hand dispensers or bottles are available for drivers and staff.
Restaurants display posters promoting regular handwashing and sanitising.
Staff have access to places where they can wash their hands with soap and water.
Drivers are equipped with personal hand sanitisers for regular use on delivery trips.

Staff members, when they are feeling unwell or showing signs or symptoms of Coronavirus, should stay at home and quarantined until symptoms have cleared.
Our staff are working in separate teams which have zero physical contact between the teams. Should one of our team members start to show symptoms, the entire team will be isolated and sent for testing.
Depending on the severity of the case, we might have to close our doors to sterilise the restaurant and reopen with approval from the Department of Health.

Cleaning schedules are followed daily.
All food contact surfaces are cleaned and washed, as and when necessary: during and/or immediately after the handling of food so that contamination of the food that meets any such surface is prevented.
Daily deep cleaning. This requires all equipment and surfaces to be thoroughly washed with soap and water.

Mugg & Bean prides itself in the strict personal hygiene practices supported by the Mugg & Bean Food Safety Policies, under the regulation of the national Department of Health (Regulation 638).

Floor markers indicating 1.5-meter safe distance between workstations are in place.
Depending on the size of restaurant and the number of floor markers that assist with social distancing, we only allow a limited number of customers inside.

Our restaurants are operating with a very limited number of staff, and the strict physical distancing practices we have put in place in our kitchens, we have had to rationalise our menu to optimise our speed of service.

To see which restaurant is open in your area and what their trading hours are, download the Mugg & Bean App or visit www.muggandbean.co.za

• A process where customers can order their meal in-store over the counter to take away.
• Customer is to stand in queue at allocated social distance floor markings at 1.5m apart.
• Customer will place their order over the counter with the cashier, make payment, then wait in the allocated waiting area.
• When the meal is ready, a team member will bring the meal on a tray to the customer in the waiting area, maintaining a safe distance and no physical contact.

• As per government regulations under Level 4, all customers must maintain at least 1,5m distance apart, thus limiting the number of customers we can let into our restaurant at a time, depending on the floor space.
• The restaurant reserves the right of admission only to customers who fully comply with all the safety protocols as per government and Mugg & Bean regulations under Level 4.

• Yes, customers can come inside to place their order takeaway order but when inside, all social distancing and hygiene protocols need to be followed.

• Yes. Social distance floor decals are placed 1.5m apart on the floor and this serves the purpose to determine the number of customers allowed in restaurant.
• There is a designated waiting area for TAKEAWAY customers after placing their order.
• Social distancing is applied at takeaway waiting area where a compliance officer will coordinate the 1.5m distancing between customers.

• There may be a difference in the menu offerings across our various menu channels. Menus will be available at the restaurant for customers ordering for takeaway.

• In addition to our team members regularly washing their hands with soap and water, all our team members sanitise their hands with alcohol-based sanitiser.
• All team members wear face masks, and team members who are customer-facing also wear a face shield as an extra precaution.

• We offer no contact card and no contact cash payment options for all TAKEAWAY orders.
• Should the customer be paying by card, the card machine is sanitised before and after each transaction; sanitiser spray is also available for the customer at the counter.

• A process where customers place their order online or by phone call to pick up their order at the restaurant.

• Customers who ordered for collection will join the takeaway queue to reach the counter to make payment for their order.
• Customers who have paid online will be fast-tracked to the front of the queue to receive their order.

• Yes. Social distance floor markings are placed 1.5m apart on the floor and this serves the purpose to determine the number of customers allowed in restaurant.
• There is a designated waiting area for TAKEAWAY customers after placing their order.
• Social distancing is applied at takeaway waiting area where a compliance officer will coordinate the 1.5m distancing between customers.

• There may be a difference in the menu offerings across our various menu channels. Menus will be available at the restaurant for customers ordering for takeaway.

• In addition to our team members regularly washing their hands with soap and water, all our team members sanitise their hands with alcohol-based sanitiser.
• All team members wear face masks, and team members who are customer-facing also wear a face shield as an extra precaution.

• We offer no contact card and no contact cash payment options for all TAKEAWAY orders.
• Should the customer be paying by card, the card machine is sanitised before and after each transaction; sanitiser spray is also available for the customer at the counter.